E-learning developer, instructional designer and technical communicator
I began my career as an apprentice IT Support Engineer and spent 10 years in the IT industry, specialising in IT Support and Infrastructure across various roles. In 2012, I completed a teacher training qualification (PTLLS) and an Assessor qualification (CAVA), enabling me to transition into mentoring IT apprentices. During this time, I worked as an IT Systems and Networking Assessor at QA, a UK training company, supporting learners in achieving a City and Guilds (QCF) Level 3 qualification in IT Competency.
In 2014, I moved from teaching and assessing into technical writing and eLearning at a tech start-up, where I became the Content Development Manager. In this role, I focused on designing instructionally sound eLearning content for IT skills training.
Since then, I have held several key positions in the eLearning space, most notably as the Head of Online Learning at the Inns of Court College of Advocacy (ICCA), where was part of the team that launched their first online Bar course.
I hold a PhD in Technology Enhanced Learning and an MA in Technical Communication and eLearning, both of which have deepened my understanding of how technology can transform education. My academic achievements, coupled with my practical experience, position me as an expert in developing engaging, learner-centred solutions.
As a freelance learning consultant at the eLearning Academy, I specialise in designing and delivering innovative eLearning solutions. My work involves collaborating with clients across various industries to create tailored training experiences. I am particularly passionate about the use of mobile apps in learning, learning using storytelling, and creating branching scenarios for impactful learning journeys that drive engagement and retention.
At the core of my work is a passion for technology and education. I love transforming complex information into clear, concise, and user-friendly content, whether for instructional materials, technical documentation, or online courses.
Qualifications
PhD
E-Research and Technology Enhanced Learning
Undergraduate Certificate Cognitive Psychology
Masters Degree
MA Technical Communication and eLearning
(First Class)
Foundation Degree
FdSc IT for E-Business
Undergraduate Degree
BSc Information Technology
(First Class)
Certifications
Workshops, Courses & Continuing Professional Development
- Introduction to Adobe Illustrator (2024)
- Introduction to JavaScript and the DOM (City University short course, 2024)
- Introduction to PHP (Knowledge Academy Certificate of Completion, 2024)
- Learning Network Mastery Day 2024 (eLearning)
Post-2024
- Introduction to Python and Apps (Code First Girls) and winner of Highly Commended Candidate Award (2023)
- Introduction to Adobe After Effects
- Introduction to Adobe Premiere Pro
- Fundamentals of Dyslexia Awareness Certificate
- GA: Copywriting for Tech
- GA: Mobile Video: Produce Content Like a Pro
- LinkedIn Learning – Teaching Techniques: Writing Effective Learning Objectives
- LinkedIn Learning – Elearning Techniques: Visual Design
- LinkedIn Learning – Articulate Storyline 360: Increasing Learner Engagement
- LinkedIn Learning – Camtasia 9: Creating Instructional Videos
- LinkedIn Learning – Instructional Design: Needs Analysis
Memberships
The Learning Network